Service Level Agreement Krankenhaus

* Immediately, once the information is entered into the KFSH &RC system, you can view or use the service provided directly. In order for the E-Portal of the King Faisal Specialist Hospital & Research Centre (KFSH&RC) to be able to provide professional and accessible services to its visitors and beneficiaries, the portal administration has developed this agreement in order to clarify the conditions of the services provided by the KFSH&RC portal, to present its official and legal commitment to its visitors, to achieve the desired objectives and to use the electronic services provided. Maximize. SSAs are useful for hospitals because they allow people to better understand the processes that make people think about performance measurement and, in some cases, improve their services. The main benefits of SLAs are not really in improving customer relationships and requirements, but in better process design and improved performance measurement. The questionnaire from this research study proves to be a useful and reliable tool for assessing internal ASAs from the customer`s perspective. As far as is known, no other study has yet evaluated the effectiveness of ASAs in the healthcare sector. While much of the scientific literature focuses on LTC in the ICT world, this literature is often very specific and cannot always be applied to other service sectors. The objective of the document is to assess the development and use of Service Level Agreements (SLAs) in a Belgian hospital from the customer`s point of view. Berbée, R.G., Gemmel, P., Droesbeke, B., Casteleyn, H., and Vandaele, D. (2009), ”Evaluation of hospital service level agreements,” International Journal of Health Care Quality Assurance, Vol.

22 No. 5, pp. 483-497. Copyright © 2009, Emerald Group Publishing Limited The paper is based on a theoretical framework that indicates the variables that influence the relationship between the use of a particular governance mechanism and performance. . Stage of provision of electronic services Procedural electronic services. International Journal of Health Care Quality Assurance The results of this study are limited as they are based solely on a Belgian institution. Other restrictions are the design of the post-test research and the unequal distribution of respondents between the different CLUBS. Among the recommendations for future research is the application of the questionnaire in other Belgian hospitals and in environments where a pre-test and a postal test can be carried out. .